tpower3 Privacy Policy

This Privacy Policy ("Policy") describes how tpower3 ("the Platform", "we", "us", "our") collects, uses, stores, discloses, and safeguards the personal information of users ("you", "Member") who access or register on the tpower3 online casino and sportsbook platform at https://tpower3.co. By creating a tpower3 account or otherwise using our services, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

tpower3 takes data privacy seriously. We are committed to handling your information with care, transparency, and in a manner consistent with applicable international data protection standards. This Policy should be read alongside our Terms & Conditions.

tpower3 is an online gaming and sportsbook platform that has been serving Malaysian players since 2019, with a user base extending across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and other major population centres. tpower3 operates as the data controller in respect of personal data collected through the Platform. Queries relating to data protection may be directed to our support team at the contact details provided in Section 14.

tpower3 collects personal data that is necessary to provide you with a safe, compliant, and personalised gaming experience. The categories of data we collect include:

• Full legal name
• Date of birth (to verify 21+ age eligibility)
• Email address
• Mobile phone number
• Residential address
• Username and hashed password

• Government-issued photo identification (e.g. MyKad, passport)
• Proof of residential address (e.g. utility bill, bank statement)
• Payment method verification documents
• Selfie or liveness check images where required by anti-fraud procedures

• Deposit and withdrawal transaction records
• Payment method details (e-wallet identifiers, bank account last digits)
• Transaction timestamps and amounts in MYR
• Bonus and promotional redemption history

• IP address and geolocation data
• Device type, operating system, and browser
• Session duration, login timestamps, and tpower3 Login activity logs
• Pages visited, games played, and betting history
• Cookie identifiers and session tokens

• Live chat transcripts with tpower3 customer support
• Email correspondence with tpower3
• Feedback and survey responses submitted by you

tpower3 collects personal data through the following means:

1. Direct submission: Data you provide during registration, identity verification, deposit and withdrawal requests, and communications with tpower3 support.
2. Automated collection: Technical data collected automatically when you access the tpower3 platform, including via cookies, server logs, and analytics tools.
3. Third-party sources: tpower3 may receive data from payment processors, identity verification service providers, fraud prevention agencies, and gaming regulatory bodies where necessary to fulfil legal obligations or protect the integrity of the Platform.

tpower3 uses personal data for the following purposes:

• To create, verify, and maintain your tpower3 account
• To process deposits, withdrawals, and bonus allocations in MYR
• To verify your identity and confirm 21+ age eligibility
• To detect and prevent fraud, money laundering, and prohibited conduct
• To comply with applicable gaming licence conditions and legal obligations
• To provide 24/7 customer support and respond to your enquiries
• To personalise your tpower3 experience, including game recommendations
• To send transactional and security notifications related to your account
• To send promotional communications where you have opted in
• To analyse platform usage and improve tpower3's products and services
• To enforce our Terms & Conditions and Responsible Gaming policies

tpower3 processes your personal data on the following legal grounds:

1. Contractual necessity: Processing required to perform our contract with you, including account operation, payment processing, and game provision.
2. Legal obligation: Processing required to comply with anti-money laundering laws, gaming licence requirements, and other applicable legal obligations.
3. Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where such interests are not overridden by your privacy rights.
4. Consent: Processing for marketing communications and optional analytics, where you have provided explicit consent.

tpower3 does not sell, rent, or trade your personal data. We may share data with the following categories of third parties where necessary:

• Payment processors: Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and banking partners — solely to process your financial transactions
• Identity verification providers: To complete KYC and AML checks as required by our gaming licence
• Game providers: Where game software is hosted by third-party studios, limited gameplay data may be processed by those providers under strict data processing agreements
• Regulatory authorities: tpower3 will disclose data to gaming regulators, law enforcement, or courts when legally required to do so
• Service providers: Cloud hosting, analytics, and customer support tooling vendors who process data on our behalf under contractual data protection obligations

All third-party processors engaged by tpower3 are subject to contractual obligations requiring them to handle your data securely and only for the purposes for which it was shared.

tpower3 retains personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with applicable legal and regulatory requirements. Specifically:

• Account and registration data is retained for the lifetime of your account and for a minimum of 5 years following account closure, in accordance with AML record-keeping requirements.
• Financial transaction records are retained for a minimum of 7 years.
• Identity verification documents are retained for a minimum of 5 years from the date of verification.
• Technical and usage logs are retained for up to 2 years.
• Marketing consent records are retained for the duration of your opted-in status plus 3 years.

tpower3 implements a layered security framework to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Security measures include:

• 256-bit SSL/TLS encryption for all data in transit
• AES-256 encryption for sensitive data at rest
• Bcrypt password hashing — plaintext passwords are never stored
• Role-based access controls limiting staff access to personal data on a need-to-know basis
• Real-time anomaly detection and automated account lockout on suspicious login attempts
• Regular third-party security audits and penetration testing

While tpower3 takes all reasonable steps to protect your data, no electronic transmission or storage system is 100% secure. In the event of a data breach affecting your personal data, tpower3 will notify you and relevant authorities in accordance with applicable requirements.

tpower3 uses cookies and similar tracking technologies to operate and improve the Platform. Types of cookies used include:

• Essential cookies: Required for tpower3 login sessions, security tokens, and basic platform functionality. These cannot be disabled.
• Preference cookies: Store your language, display settings, and game preferences.
• Analytics cookies: Help tpower3 understand how members use the platform so we can improve performance and design.
• Session cookies: Temporary cookies deleted when you close your browser, used to maintain your logged-in state.

You may disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the tpower3 platform, including the ability to maintain your logged-in session.

Subject to applicable law, you have the following rights in relation to your personal data held by tpower3:

1. Right of access: Request a copy of the personal data tpower3 holds about you.
2. Right to rectification: Request correction of inaccurate or incomplete personal data.
3. Right to erasure: Request deletion of your personal data where tpower3 has no legal obligation to retain it.
4. Right to restrict processing: Request that tpower3 limit the processing of your data in certain circumstances.
5. Right to data portability: Request transfer of your personal data in a structured, machine-readable format.
6. Right to object: Object to processing based on legitimate interests or for direct marketing purposes.
7. Right to withdraw consent: Where processing is based on your consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact the tpower3 support team via live chat or by email. tpower3 will respond to all data rights requests within 30 calendar days. We may require identity verification before processing a data rights request.

The tpower3 platform is strictly for adults aged 21 and above. tpower3 does not knowingly collect personal data from individuals under the age of 21. If we become aware that a registered account belongs to a person under 21, that account will be closed immediately, all funds will be returned to the original payment method subject to verification, and all associated personal data will be deleted in accordance with applicable requirements. If you believe a minor has registered on tpower3, please contact us immediately.

The tpower3 platform may reference third-party services (such as payment providers and game studios). tpower3 is not responsible for the privacy practices of any third-party platform. We recommend reviewing the privacy policy of any third-party service you use in connection with your tpower3 membership.

tpower3 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. Material changes will be communicated to registered members via email or a prominent notice on the tpower3 platform. The "Last updated" date at the top of this page will be revised accordingly. Your continued use of tpower3 following notification of any change constitutes acceptance of the updated Policy.

For any privacy-related enquiries, data rights requests, or concerns about how tpower3 handles your personal data, please contact our support team:

24/7 Live Chat: Available on the tpower3 platform

Email: [email protected]

Please include your registered username and describe your enquiry clearly. tpower3 aims to acknowledge all privacy correspondence within 2 business days and to provide a substantive response within 30 calendar days.